Maintenance KPIs
If you want to achieve any goals in life - whether personal, group or organizational - then you need to know where you are going, how you will get there and how well you accomplish the tasks that lead you there. This also applies to maintenance work.
Maintenance performance can be analyzed through key indicators (KPIs), which give us an immediate sense of direction, performance and perspective. Maintenance performance information is a source that can put you ahead of the competition. Modern and forward-looking businesses treat maintenance as a profit center rather than a cost center. If you can adjust maintenance performance, you can improve organizational performance and reduce business costs and risks at the same time.
Maintenance analysis, in the form of performance indicators, will help you measure and drive your maintenance performance to optimal levels. They can help you set a profitable trend by providing a clear view between maintenance tasks and the overall goals of the organization. Finally, the indicators will help the organization tell where it has been, where it is going, if something is wrong and when the organization is reaching its target.
If you consider maintenance to be a process, then there are a multitude of inputs and outputs. There is a wide range of potential values to choose from. You can measure maintenance costs, delivery, resources, quality, reliability, risk, and more. Your concern should be the efficiency of people and processes in terms of maintenance. We can ask ourselves questions such as: How quickly do we respond to service requests? What is the relationship between preventive maintenance and reactive maintenance? How long did the equipment not work due to defects?
You need to be selective when it comes to measuring maintenance performance. I'm sure you don't want to overwhelm people with information. Use dedicated programs to convert primary data into usable information for reports or dashboards that help maintenance managers and CEOs analyze and plan corrective actions in advance in business strategies. If you select just a few indicators you risk missing out on opportunities. If there are too many, they are difficult to follow and can create discomfort for people.
Performance indicators can be for prediction or for completed activities. Prediction KPIs are the ones that give you an insight into future performance. Consider for example the PM indicator (%): if it is high, it results that reactive maintenance and equipment failures will decrease in the future. In contrast, a low value of PM (%) would suggest increased risks of equipment failure in the near future. On the other hand, the indicators for completed activities are like looking in the rearview mirror, that is, in the past. These are usually result values.
A good example is maintenance costs. This is because the cost comes at the end of the maintenance process. All organizations must have an appropriate balance between the two types of indicators.
Here are some examples of common maintenance indicators: Downtime, Reactive Maintenance Hours, Maintenance Cost which help you understand where you are and where you can go about maintenance.
