QMS: The benefits of process based approach

All the standards used in the management of Quality Management Systems (ISO 9001: 2015 or IATF 16949: 2016) require and use the process-based approach according to the PDCA methodology.

PLAN - the top management of the organization establishes the context and stakeholders, its scope and limitations, objectives and quality policy of the SMC. SMC processes together with the risks involved, the interactions between the processes, the objectives and the programs to achieve them are established.

DO - production processes and support processes are implemented.

CHECK - SMC is monitored and audited to evaluate its performance according to customer requirements and objectives and the results must be reported to the top management of the organization.

ACT - actions are defined and implemented to correct deficiencies, to improve SMC results and performance.

Benefits of the process-based approach in the management of Quality Management Systems:

• understanding requirements and consistent compliance with them;
• much more adequate use of the resources available to the organization;
• consideration and focus on processes in terms of added value and risks involved;
• process improvement based on data and information analysis;
• increased customer satisfaction and trust in the organizatio;
• organization profitability;
• increased employee satisfaction;