Basics of communication

Objectives: Understanding the principles, techniques and importance of communication, both internally, ie in an organization or community (office, department, team) and externally, ie to customers and the public. Developing students' skills to influence and persuade people, to be agents of change in their workplace.

Target audience: Personnel with management and executive functions (middle or senior level) from production companies and / or services, involved in leading / managing teams, sections, divisions or organizations / institutions - project managers, sales agents, leaders of teams, heads of sections / workshops, production / sales / logistics managers, general managers.

Duration: 2 days (8 hours/day, with all breaks included)

Training agenda:

• Introduction
• What is communication (definitions, interpretations, theories, visions)
• Forms of communication
• Communication in the organization (internal / external - intercultural)
• Managerial communication
• Communication for change
• Communication with customers
• Examination and completion of the training session

Trainer:

Over 15 years of experience in management positions (middle and senior management), change management, improving the quality of products / services and optimizing processes in industry and services

For more information, please contact us.