ISO 17025 Standard requirements

Objectives: At the end of the course the participants will understand the general requirements for the competence of the testing and calibration laboratories, the connection of the standard with the other ISO standards, the management requirements of the standard and the technical requirements of the standard.

Target audience: Personnel working directly in testing and / or calibration laboratories, personnel working in the field of quality, engineering (design, production, project) within companies working in the automotive field.

Duration: 2 days

Training agenda:

Day 1

• Introduction
• Presentation of the evolution of the standard and connection with the other ISO quality standards.
• Presentation of laboratory management requirements
• Laboratory organization - necessary documents
• The laboratory management system and its connection with the company system
• Document Control
• Analysis of requests, offers and contracts with third laboratories
• Subcontracting of tests and calibrations
• Supply services and supplies
• Customer service
• Control of non-compliant testing and / or calibration activities
• Paths to improve customer satisfaction.
• Preventive / corrective actions
• Record control
• Internal audits
• Management analysis
• Discussions / Questions / suggestions / case studies

Day 2

• Quick recap of knowledge from the previous day
• Presentation of the technical requirements
• Overview
• Laboratory staff
• Environmental conditions for testing and monitoring
• Standardized or non-standardized test and calibration methods (validation of working methods).
• Test equipment
• Traceability of tests
• Methods of sampling
• Handling of objects to be tested and / or calibrated (conditioning)
• Ensuring the quality of test results and / or calibrations
• Reporting of results
• Customer feedback / status questionnaires / possibilities for improving customer relationship
• Questions. Completion of course.

Tools presented:
SPC - way of reporting laboratory results
Skill matrix for laboratory staff. Competence radar. Development plan
Laboratory test list
List of laboratory equipment
PDCA - a way to improve the activity of the laboratory

Trainer: Over 20 years experience in the industry and consultancy with expertise in the use of training and training tools.

For more information, please contact us.