Interpersonal Communication and Constructive Feedback

Objectives:

• To communicate effectively by adapting his style in relation to the typology of the interlocutor
• Understand how to give constructive feedback and how to receive negative feedback in an organizational context.

Target audience: Personnel from all departments in production or service companies, executive or management level.

Duration: 2 days

Agenda:

• Introduction
• Communication styles

APA model
The impact of nonverbal communication

• Assertiveness

The foundation of assertiveness: self-confidence and empathy
Active listening techniques
Principles in building assertive messages

• Feedback as a tool in effective communication

Types of Feedback
Patterns of giving and receiving feedback

• Effective communication in conditions of diversity

DISC model
Emotional intelligence

• How we approach difficult peer typologies
• Discussions. Examination. Closing the course

Benefits:

• Awareness of one's own communication style and that of the interlocutors
• Adapting the communication style to the interlocutor
• Active listening and feedback practical exercises (group)
• Practice giving 1 to 1 feedback
• Assertiveness in oral communication
• Assertive communication in writing

Trainer:
Lecturer with experience in training and human resources for over 14 years, in multinational corporations with service and industrial activities, with expertise in the use of course tools and adult training.

For more information, please contact us.