Communication and conflict management

Objectives: Understanding the principles, techniques and importance of communication, both internally, ie in an organization or community (office, department, team) and externally, ie to customers and the public. Developing students' skills to influence and persuade people, to be agents of change in their workplace. Learning about the most effective and least harmful harmful style of conflict management: collaboration, which, unlike the others, involves changing the attitude towards the conflict and focusing both on the object of the conflict and on the relationship with the other, who becomes a partner. .

Target audience: Personnel with management and executive functions (middle or senior level) from production companies and / or services, involved in leading / managing teams, sections, divisions or organizations / institutions - project managers, sales agents, leaders of teams, heads of sections / workshops, production / sales / logistics managers, general managers.

Duration: 2 days

Training agenda:

• Introduction
• Communication and information: defining concepts
• Communication - Influence Process: Can We Improve Our Communication Skills?
• Behavior of the transmitter
• Receiver behavior
• Organizational communication
• The structure of organizational communication
• Obstacles to communication
• Methods and techniques for improving and developing organizational communication
• Conflict management
• Causes of the conflict
• Conflict management strategies
• Discussions. Examination. End of training.

Tools presented:
Case studies
Analysis of communication in the organization
Games

Trainer:
Over 15 years of experience in the industry and consulting with expertise in the use of training tools.

For more information, please contact us.