Communication with the client

Objectives: Understanding the principles, techniques and importance of communication with clients Developing students' skills to manage communication with clients, even in an unfavorable context

Target audience: Personnel with management and execution functions in production and/or service companies, involved in customer relations.

Duration: 2 days

Agenda:

Introduction
Communication – Generalities & Definitions
The importance of communication
Types of communication
Barriers in communication
The principles of communication with the client
Persuasion
Communicating the change
Conflict management
escalation
Discussions. Examination. Closing the course

Lecturer:

The experience of over 15 years in the use of course tools, especially in the industrial environment.

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