Objectives: Learning team management skills, considering monitoring and increasing performance as well as understanding methods of communication and motivation of team members.
Target audience: Personnel in production companies, involved in the development, control or management of processes. Promoted or existing staff in executive positions who need an improvement in team management skills or their understanding.
Duration: 2 days
Agenda:
- Introduction
- The role of the production team leader
- Team forming
o What is a team
o The Tuckman model and its utility
o Application
- Communication
o The elements of communication and methods of approach
o Filters in the way of communication
o Application
- Elements of motivation and delegation
o What does motivation and delegation mean
o Maslow's Pyramid
o How we approach the conflict
o The components of delegation
o Application
- Training of new employees
o Steps in carrying out the training
o The importance of correct training
- Measuring team performance
o Qualification matrix
o Performance indicators for productivity and quality
- Quality in production
o What is quality
o Critical elements for quality assurance
- Process Improvement tools
o Steps in solving a problem
- Discussions. Examination and completion of the course.
Lecturer: Over 15 years of experience in industry and consultancy with expertise in using course and training tools.
For more information, please contact us.