Operational Leadership

Objectives: at the end of the course participants will be able to understand the role of leaders in the organization, and how to achieve the objectives.

Target audience: experienced or emerging department managers from production / service companies

Duration: 2 days

Training agenda:
• Introduction
• What Leadership means
• Basics of Leadership
     • Key elements in staff management
     • Communication - how to prevent 70% of problems
     • Motivation
     • Delegation
     • Performance evaluation
     • Applications
• Planning production and / or service activities
     • Procedural approach
     • Risks and opportunities
     • Applications
• Management of company resources
     • Types of resources
     • Resource evaluation
     • Applications
     • Operations
     • Basic components
     • Interactions between departments
     • Reporting and solving problems
     • Applications
     • Continuous monitoring and improvement
     • Evaluating customer satisfaction
     • Continuous improvement
     • Frequent improvement techniques (Lean, PDCA, 8D, Six Sigma)
     • Applications
• Discussions.
• Examination. Training closure

Trainer:
Over 15 years of experience in the industry and consultancy with expertise in the use of course and training tools.
For more information, please contact us.