Lean for public administration
Category: LEANLength: 2 days
Planning:
Objectives: To understand the principles, tools and process of implementing Lean methodology in public administration processes, in order to improve the quality and efficiency of processes using simple means, based on understanding the value and eliminating waste.
Target audience: Personnel with activity in public administration or directly involved in the relationship with citizens / taxpayers, from mayors, local councils, county councils, prefectures, ministries, government agencies.
Duration: 2 days
Training agenda:
Trainer:
Over 15 years experience in improving product quality and optimizing processes in industry, services and administration (banks and insurance).
For more information, please contact us.
Target audience: Personnel with activity in public administration or directly involved in the relationship with citizens / taxpayers, from mayors, local councils, county councils, prefectures, ministries, government agencies.
Duration: 2 days
Training agenda:
- Introduction
- What is lean in the context of the public administration activity
- Defining value and purpose in public administration
- To identify the enemies of value (waste-MUDA, overload-MURI, inconsistency-MURA)
- How to integrate public administration into the Lean Transformation Structure
- Simulation "OFFICE OF COMPLAINTS" - round 1
- Understanding the processes of public administration
- Value flow mapping (current situation)
- Value flow mapping (future situation)
- Management of change
- Realization of the flow (value)
- The absorption / withdrawal of value by the client / citizen / taxpayer (pull)
- Bug protection (poka-yoke)
- Simulation "OFFICE OF COMPLAINTS" - round 2
- Discussion. Examination. Training closure.
Trainer:
Over 15 years experience in improving product quality and optimizing processes in industry, services and administration (banks and insurance).
For more information, please contact us.
