Lean for Sales

Objectives: To understand the principles, tools and process of implementing Lean methodology in sales and customer relations processes, in order to improve the quality and efficiency of processes using simple means, based on value understanding and elimination of waste.

Target audience: Sales, distribution, or directly involved in customer relationship, commercial, financial, production and repair / sales, sales agents, sales managers, distribution managers, and marketing managers

Duration: 2 days

Training agenda:

• Introduction,
• What is lean in the context of sales activity,
• Define value and goal in sales,
• Identify enemies of value: waste-MUDA, overload-MURI, inconsistency-MURA,
• How to integrate sales into the Lean Transformation Structure,
• How we transform the sales organization into a lean organization (techniques and tools)
• Understand sales processes,
• Mapping the value flow (current situation),
• Mapping the value flow (future situation),
• Management of change,
• Achieving the "flow" of the flow,
• Absorption / pull value by the customer (pull),
• Protection against errors (poka-yoke),
• Discussions. Examination. Closing the course.

Trainer:
Experience over 20 years in improving product quality and optimizing processes in industry and services.