Objectives: • understanding stress from a different perspective • identification of general and individual factors that generate stress • awareness of the impact that stress has on personal and professional life alike • knowledge and application of stress management techniques • training and improving skills that have the effect of reducing stress
Target audience: Personnel from production or service companies working with tight deadlines, under time pressure and rigorous requirements; staff who carry out public / customer relations activities; department managers and team leaders.
Duration: 2 days (8 hours / day with all breaks included)
Training agenda: • Introduction • What is stress. Types of stress. Causes and effects • Personal values, objectives and priorities. • Emotional intelligence and emotion management • Self-control and stress management techniques and methods - cognitive, physical, emotional and spiritual release • Resilience - concept and skill training • Managing perfectionism • Conflict prevention through assertive communication and active listening; how to relate to those who drain you of energy • Training time management skills • Training stress management skills through practical group and individual activities • Action plan • Free discussions, examination and training closure.
Trainer: over 12 years of experience in the industry and consulting in the field of human resources with expertise in the use of course tools and training.