Process optimization in services

Objectives: Understanding the principles, tools and methods of optimizing the performance of support/service processes

Target audience: Personnel from production or service companies, from support departments (Human Resources, Purchases, sales, finance, supply and others), with responsibilities in improving processes

Duration: 2 days. Optional 1-2 additional days for application in the client's processes.

Agenda:

Introduction
What is the process
Process performance
Application
Added value and Waste
Standardization in services
Application
What does Process Optimization mean?
Steps in optimization

• Understanding the process
• Prioritizing objectives
• Identification of the measurable
• Application
• Identifying detractors
• Application
• Identification and selection of solutions
• 5S – office
• Action planning
• Implementation of actions and verification of effectiveness
• Measures to maintain improvement
• Application

Management of change
Discussions. Examination. Closing course

Tools used

• flow diagram
• Ishikawa, 5 Why
• Swimming lane
• IPO, SIPOC
• Graphical analysis
• Brainstorming
• Decision Matrix prioritization diagram
• Gantt chart, SWOT

Lecturer:

Over 15 years of experience in improving product quality and optimizing processes in industry and services.

For more information, please contact us.