Objectives: Understanding the PDCA problem-solving methodology, the main tools used (Flow Diagram, Pareto Diagram, Time Diagram, Cause-Effect Diagram, 5 Why, Ishikawa, Brainstorming, etc.) and acquiring the necessary knowledge to use them in a way optimum.
Target audience: Personnel from manufacturing or service companies involved in running, controlling or managing processes - engineers in quality departments, process engineering, production, department heads, logistics specialists, customer service, etc.
Duration: 2 days
Training agenda: • Introduction • Introduction to PDCA • Application of PDCA • The steps used (PDCA) - the cycle of continuous improvement • Description of the tools used • Understand problem solving using practical examples • Team applications • Discussions, examinations, closing the course
Trainer: Trainer with over 15 years of experience in industry and consultancy with expertise in the use of training tools.