Problem solving techniques

Objectives: To understand the problem-solving methodology, the main tools used (5 What, Ishikawa, etc.) and acquire the knowledge necessary to use them in an optimal way.

Target audience:
Personnel from manufacturing or service companies involved in running, controlling or leading processes - engineers from quality departments, process engineering, production, department heads, Logistics specialists, Customer Service, etc.

Duration: 2 days

Training agenda:
• Introduction
• Selecting and defining the problem
• Identifying causes
• Identification of solutions
• Implement and verify the effectiveness of solutions
• Discussions.
• Exam and completion of the course.

The course also includes:
• Description of the tools used (time diagram, Pareto diagram, Flow Diagram, Ishikawa, 5 What Case, Tree Diagram, Brainstorming, Benchmarking, Gantt Chart, Measures Plan, VOC).
• Describe how to chain the tools.
• Team applications.

Trainer:
Trainer with more than 10 years experience in industry and consulting with expertise in the use of training tools.

For more information, please contact us: